Website Conversion Tips - Act Fast

Customers that have just abandoned your website are your very best prospects. Be sure to respond immediately, remember they "almost" converted. TeamSalesAgent engages the customer as soon as they abandon your website. Our patented automated chat agent technology provides an effective way to increase conversion rates, returning customers directly back to your site to complete your offer by providing answers about your products and/or offering incentives. Other methods of improving conversions and recovering abandoned traffic such as retargeting emails and ad retargeting are much less effective because the more time passes the less likely customers are to remember your site and perhaps may have already purchased elsewhere. Our virtual sales agents constantly interact and react to customers questions and concerns with the goal of gently guiding them back to the abandoned website to complete their order. Embedded in the chat are clickable links that return the customer directly back to your offer. We can often re-populate previously collected form data to ease the conversion.

Enhance the Customer Experience and Satisfaction - Focus on Service.

Customers that shop your website and are unable to find answers to their questions often just leave. They move to your competitor's website. The customer is much more likely to convert if they sense that you are honestly interested in helping. TeamSalesAgent can provide information about your products and services and offer incentives to convert such as discounts, coupon codes and/or premiums. Our smart artificial intelligence agents can dynamically respond to customer questions and optimize answers that result in online conversions.

No need to worry about any lapses in coverage that you might experience with live agents. TeamSalesAgent provides complete 24/7/365 coverage and never takes a coffee break. Our chat agents can engage just one customer or ten thousand customers simultaneously; there are never any scaling issues.

Control Your Costs - A Better Solution than Live Agents.

How do you increase your website conversion rates and still keep the cost of retargeting under control? TeamSalesAgent never charges a set-up fee or on-going monthly operating fees. We believe in our technology's ability to improve your conversion rates and decrease your website abandonment so much that we charge based strictly on performance. Pay us off your numbers based only on what we recover, either a percentage of cost per lead or CPA. The expense of training live agents and making sure you have adequate customer coverage is gone forever. First we meet with your team to discuss goals and campaign styles. Then we build your recovery campaigns, based on your FAQs, Terms and Conditions, Privacy Policy and any other data you care to share. You always have complete control over all scripting and there are never any charges for our work. Because we are performance based, your campaigns are constantly being optimized to benefit all. TeamSalesAgent reduces customer service costs and allows your team to focus on more imperative customer issues.

New Ways to Make Additional Revenue

TeamSalesAgent can also be used to drive cross-sells by dynamically providing personalized product suggestions and increasing net revenue. Based on chats with abandon customers our smart agents can convert "dead traffic" (customers that don't qualify for your offer) into revenue by redirecting them to a more appropriate offer. This cross-sell results in extra revenue from traffic that previously wouldn't and couldn't convert.

Another option is up-selling the customer. If the customer completes a purchase, TeamSalesAgent can launch an up-sell campaign instead of a recovery campaign. Customers that do complete a purchase are among the best prospects for an up-sell. Just one more way our virtual sales agents can maximize your website revenue.

Strengthen Your Brand

Custom designed chat skins are just another part of our free service. You can carry your brand beyond your website. Use your company logo, select different color schemes and vary the agents on gender, ethnicity and age.. Our management console makes uploading skins fast and easy. We will rotate multiple skins constantly looking for that optimal performance that produces the highest website conversions.

Learn What the Customer Wants and Optimize Your Website.

Everyone measures their conversion rates but few can tell with any certainty why a customer has chosen to abandon a website. There clearly is a need for a much deeper understanding of a customer's motives, reasoning and objections.

TeamSalesAgent's reporting engine provides a wealth of data. In addition, our analytics allow you to drill down and extract data from every customer engagement. Learn what customers are thinking. Why did they abandon the site? Our reports break down and measure customer comments and questions in a variety of ways. This data is presented to you in straight-forward, easy-to-understand reports available in real-time 24/7/365.

TSA gives you analytic tools that provide complete insight into the performance of your agents and the experience of your customers. This valuable information allows you to make the necessary changes to improve your site with the goal of increasing your web conversions.

Test, Optimize and Do It Again.

TeamSalesAgent provides all the tools required to optimize, report and analyze multiple variants in real-time. We offer complete A/B script testing along with rotation of custom chat skins, chat window pop locations, script delivery speeds and much more. You can test incentives to encourage potential customers to return or educate your customers on the quality of your products and services. Any and all script changes can be done in real-time via our patented management console.

We work continually to ensure the best results for you through optimizing, testing, analyzing and then doing it again. There is never any charge for these services.

You Are Not Alone

Our team will provide detailed campaign analysis with suggestions about your customers' behavior and purchasing habits that will help you optimize your site. We'll analyze bounces, abandons, complaints, comments and questions. Monthly account reviews with our team will provide valuable insight into your customers and helps us as we manage and optimize your campaigns.

Since 1998, The DelFin Project has continued to break new ground by developing unique and effective e-commerce tools and ad technologies for advertisers, publishers and agencies focused on optimizing their returns. Let us partner with you to increase your sales, improve your customer satisfaction and deliver the results you want.